Last updated: 16/07/2026
This Cancellation Policy governs the terms and conditions relating to the cancellation, modification, and no-show of reservations made with Morgana Motel Srl, registered office at Via Lombardia N.13, 25050 Rodengo Saiano (BS), Italy, VAT No. IT03219330986 (hereinafter referred to as the “Property”).
1. Free Cancellation
Reservations may be cancelled free of charge until 12:00 PM (noon) on the day before the scheduled check-in date. Cancellations received within this timeframe will incur no charges.
2. Late Cancellations and No-Shows
Cancellations received after 12:00 PM on the day before arrival, as well as failure to arrive without prior notice (no-show), will incur a cancellation fee equal to 100% of the cost of the first night’s stay.
3. Credit Card Guarantee and Charges
At the time of booking, guests are required to provide the details of a valid credit card as a guarantee. The Property does not store credit card information. Card details are securely transmitted and tokenized by the payment service provider Stripe. The card will only be charged in the event that the cancellation fee described in Section 2 becomes applicable. By providing their card details and giving the required consent, the Guest authorizes the Property to charge the applicable cancellation fee to the provided payment card in the event of a late cancellation or no-show.
4. How to Cancel or Modify a Reservation
To cancel or modify a reservation, the Guest must contact the Property using the following details:
Email: info@morganahotel.com
Phone: +39 030 7281180
Mobile: +39 030 6850609
The date and time at which the Property receives the communication shall determine the effective cancellation or modification time.
5. Refunds
If an advance payment has been made and the reservation is cancelled within the free cancellation period, the amount paid will not be refunded in cash. Instead, it will be converted into a voucher of the same value, valid for 1 year from the date of issue.
6. Reservation Changes
Requests to modify a reservation (including dates, room type, or number of guests) are subject to availability and may result in price adjustments. Any approved modification does not exempt the reservation from the application of this Cancellation Policy in the event of a subsequent late cancellation or no-show.
7. Payment Security
Credit card data is processed in compliance with PCI DSS security standards through the payment service provider Stripe. The Property does not have access to the full card number or the card security code (CVV).
8. Personal Data Processing
Your personal data will be used to support your experience on this website, process your reservations, and for the other purposes described in our Privacy Policy.